By Vincent P. Magnini,Carol J. Simon

ISBN-10: 1771883480

ISBN-13: 9781771883481

This e-book provides options that mirror the mammoth and sundry adventure of the authors. they've got produced an array of powerful visitor pride recommendations from which even the main veteran hoteliers can research and gain. With this sensible, easy-to-use ebook, there's no have to sift via pages of narratives so one can establish actionable strategies and techniques that may be utilized on the property-level. The e-book provides one distinctive and actionable consumer pride approach on every one page—a important characteristic for busy managers.

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A Hotel Manager’s Handbook: 189 Techniques for Achieving Exceptional Guest Satisfaction by Vincent P. Magnini,Carol J. Simon

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